Shipping and Pick Up

All Open Fire Jewellery is handmade and made-to-order. Orders are made + mailed within 7 business days after purchase.
I try to make + mail all orders as soon as possible!
If you require an order by a certain date, please send an email and I will do my best to make it happen.

All orders are shipped via Canada Post.
Expedited shipping is calculated at checkout and includes a jewellery gifting box, tracking number and insurance up to $100.
Once shipped, orders typically arrive between 2-7 business days.
*Complimentary expedited & tracked shipping is available to Canadian orders $150+.

Free standard shipping is also available at checkout. This is untracked shipping and may take longer to arrive.
Open Fire is not responsible for shipping delays.
*On rare occasion, standard mail can take up to 3-4 weeks to arrive.
*Standard shipping has envelope size limitations. These orders will be packaged in a velvet pouch.

Shipping cost to the USA + Internationally is calculated at checkout.

You can track your package here.

Unfortunately we do not offer local pick up at this time.

Care

Yes! Open Fire only uses quality materials including Sterling Silver, 14K Goldfill + solid 14K Gold.
Read more about our metals here.

I recommend using this polish cloth for your jewellery. This will polish the metal to a brand-new shine + protect the gemstones from harsh chemicals. The cloth will darken while polishing. This is normal. Do not wash the cloth.

I recommend using our DIY ring sizer to help determine your ring size.

Returns, Resizing and Repairs

Open Fire Exchange + Store Credit Policy:

We want you to love your OFJ! Exchanges and E-store Credits are available if needed.
Please contact us within 7 days of receiving your order.
Unworn pieces must be returned within 14 days after receiving. The customer is responsible for this shipping cost.
Only purchases from openfirejewellery.com can be exchanged or given a store credit.
We are not able to issue refunds or cancelations.

Sale items and custom orders are final sale.
Please ensure your ring size prior to ordering.

I only resize + repair Open Fire Jewellery. Please send an email if you require a resize or a repair.
If you require a jewellery repair, please include a photo if possible.

About Open Fire

It depends. Please send an email with as much information as you can including metal preference and budget. I can create custom work if it is within my design range and if the gemstones are accessible.

Open Fire sources metal from a US manufacturer that prioritizes material that is recycled, traceable and conflict-free. During the creation process, scraps of metal are used to create one of a kind pieces so that quality metal does not go to waste. Any metal that is not used is returned to a refiner for recycling. Open Fire sources gemstones directly from stone cutters and small businesses in Canada, United States and India. Packaging is thoughtful and does not include excessive waste.

Open Fire proudly uses quality metals and gemstones to create long lasting jewellery.