All Open Fire Jewellery is handmade and made-to-order. Orders are made + mailed within 7 business days after purchase. I try to make + mail all orders as soon as possible! If you require an order by a certain date, please send an email and I will do my best to make it happen.
All orders are shipped via Canada Post. Expedited shipping is $13.00. This includes a tracking number as well as insurance up to $100. Once shipped, orders typically arrive between 2-4 business days.
*Complimentary expedited & tracked shipping on Canadian orders $125+.
Free standard shipping is also available at checkout. This is untracked shipping and may take longer to arrive. Open Fire is not responsible for shipping delays.
*On rare occasion, standard mail can take up to 3-4 weeks to arrive.
*Standard Shipping requires a certain envelope thinness. These orders will not come with a jewellery gifting box but will come with a thin box for protection when needed.
Shipping to the USA is $15.00. This includes a tracking number. Orders typically arrive between 1-2 weeks.
You can track your package here.
Yes! Please check off the local pick up option at checkout. Contactless pickup is in Ottawa South. I will contact you after purchase to arrange pick up.
Yes! Open Fire only uses quality materials including Sterling Silver, 14K Goldfill + solid 14K Gold. Read more about our metals here.
I recommend using this polish cloth for your jewellery. This will polish the metal to a brand-new shine + protect the gemstones from harsh chemicals. The cloth will darken while polishing. This is normal. Do not wash the cloth.
I recommend using our DIY ring sizer to help determine your ring size.
Unfortunately I cannot accept returns as each piece of jewellery is made-to-order for you. Please ensure your ring size prior to ordering. Exchanges are on a case-by-case basis. Please send an email if you have any concerns about your order. I want you to be happy with every purchase and will work with you to make that happen!
I only resize + repair Open Fire Jewellery. Please send an email if you require a resize or a repair. If you require a jewellery repair, please include a photo if possible.
It depends. Please send an email with as much information as you can including metal preference and budget. I can create custom work if it is within my design range and if the gemstones are accessible.
Open Fire sources metal from a US manufacturer that prioritizes material that is recycled, traceable and conflict-free. During the creation process, scraps of metal are used to create one of a kind pieces so that quality metal does not go to waste. Any metal that is not used is returned to a refiner for recycling. Open Fire sources gemstones directly from stone cutters and small businesses in Canada, United States and India. Packaging is thoughtful and does not include excessive waste. Open Fire proudly uses quality metals and gemstones to create long lasting jewellery.